Thank you — it is with us
We have your photographs and your notes. One of our designers will read them and send you a quote, usually within two working days.
What happens next
- 1We read it
Our Customer Care team, real people and not a robot.
- 2We design it
Pictures of the model from every side, the piece count and a fixed price, usually within two working days.
- 3You decide
Change what you like. Nothing is owed until you say yes; then you pay by check.
- 4We make it
Sorted bags and instructions, or built and boxed by us, usually three to five weeks after you say yes.
First come, first served. We take on only as many as we can do well, so a date is promised only once we have confirmed it to you in writing.
Your protections
- Nothing to pay until you say yes, and no deposit.
- Your price holds for 30 days.
- You pay by check once you approve; we order the bricks when it clears.
- Missing or broken pieces replaced free, within 30 days of delivery.
- A lost or damaged parcel put right, if you tell us within 14 days.
The terms have the details.
Curious what it could look like?
The design studio shows your place in LEGO® bricks in about a minute, from one photograph, free. It is an impression rather than the design, but it gives you a feel for the set before you ask us for one.